Ep 48 - Why Endings Really Matter at Work and How They Shape Your Success

What if the way something ends matters more than almost everything that came before it? In this episode, hosts Cindi Baldi and Geoffrey Tumlin explore the peak-end effect, a cognitive shortcut that explains why we overemphasize endings and why that matters. Whether it’s a performance review, a job departure, or a major project, people don’t remember the details, they hang on to the standout moments, high or low, and they remember the end.

Cindi and Geoff break down how the peak-end effect impacts performance evaluations, employee retention, workplace culture, leadership decisions, and more. They discuss why companies often misjudge performance, how final impressions can make or break opportunities and relationships, and why organizations must focus on generating consistently positive experiences and recovering from service lapses.

If you want to better influence how your management and your work are remembered, this episode will show you how to do it.

 

Episode Highlights:

• Why endings shape how people remember experiences and decisions
• The peak-end effect and how it impacts careers and relationships
• How companies may unintentionally rewrite an employee’s legacy based on their exit
• Strategies for leaders to improve employee evaluations and retention
• The surprising ways people misremember their workplace experiences

 

Watch this episode on You Tube:
https://youtu.be/HffpqOdRH5M

 

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